Full-Service Customs Clearance

Full-service customs clearance from Nguyen Logistics supports businesses importing and exporting through seaports, airports, and land border crossings. Our electronic declaration capabilities help simplify paperwork, keep shipments moving, and make the clearance process more efficient.

I. Why use a full-service customs clearance provider?

Importers and exporters are familiar with customs declarations, but not every business has the resources or experience to file them independently or resolve clearance problems confidently. A full-service provider can handle that work for you. This guide explains what the service includes and how it can benefit your business.

1. What is full-service customs clearance?

Customs declarations are required at border crossings, seaports, and airports. The relevant documentation must meet customs requirements before goods and vehicles can enter or leave Vietnam.

The declaration process serves several purposes, including two principal functions:

• Controlling imports and exports to ensure goods entering or leaving Vietnam are not prohibited.
• Enabling the authorities to assess and collect taxes while preventing tax fraud and evasion. Customs revenue makes an important contribution to the state budget.

2. What does the service include?

A full-service customs provider typically handles:

• Customs duty and tax declarations.
• Import and export declarations for less-than-container-load (LCL) and full-container-load (FCL) shipments.
• Commodity classification and HS code identification.
• Applications for certificates of origin (C/O).
• Specialized inspections, including quarantine and technical registration where applicable.
• VAT refunds for businesses.

3. The benefits of full-service customs clearance

Compared with managing declarations entirely in-house, using a specialist provider offers several practical advantages:

• First, greater confidence in the declaration process. An experienced team can prepare and handle declarations efficiently, helping everyone involved maintain their schedules.
• Second, fewer avoidable risks to your shipment and budget. Businesses unfamiliar with customs procedures may encounter inaccurate declarations, missing information, cancellations, or repeated filings, all of which can cost time and money.
• Third, better control over overall costs and the interests of the parties involved. Even a small issue can disrupt a shipment, so effective preparation matters.

4. Which businesses can benefit?

A full-service provider is particularly useful if your business:

• Has little or no experience with customs clearance, especially with unexpected problems and risk management.
• Does not have a dedicated import-export customs team.
• Wants to speed up clearance.
• Wants to reduce the risk of damage, financial loss, and delays.

II. Cost-effective customs clearance from Nguyen Logistics 

Full-service clearance means arranging for a provider to handle the agreed customs-related work. The shipper sends the goods, the consignee receives them, and the service charges are paid under the contract.

Our service can cover the complete process, including:

• Collecting goods from the shipper. 
• Completing customs procedures.
• Arranging inspections and assessments.
• Paying the applicable port, inspection, warehousing, and related fees.
• Paying import duty and VAT.
• Delivering the goods to the consignee.

We provide services at airports, seaports, and land border crossings. Each option is outlined below. 

1. Airport customs clearance

We handle declarations at airports including Noi Bai, Tan Son Nhat, and Da Nang for commodities such as: 

• Frozen food, including sea crab, salmon, and tuna.
• Medical equipment.
• Chemicals and hygiene products.
• Commercial cosmetic products.
• Electronic components and industrial machinery parts.

And many other product categories.

We also provide domestic and international air freight, allowing us to coordinate clearance with your shipment's wider journey.

2. Seaport customs clearance

Seaport clearance is another core strength. Our team handles the documentation professionally and efficiently to help your goods clear customs promptly.

Ocean freight is a popular choice for large import and export shipments. The growth of maritime trade and the advantages of ocean transport make coordinated seaport clearance an important service for many customers.

3. Land border customs clearance

Border clearance is commonly coordinated with road freight. We handle the customs documentation at the crossing and arrange the onward import or export movement. 

Whichever clearance service you need, our team will explain the requirements clearly and help keep your shipment moving.

III. Electronic customs declarations

Digital customs systems have made electronic filing a practical choice for many businesses.

We offer full-service electronic declarations using customs declaration software. The customs authority receives and processes the submitted information, issues its response, and assigns the relevant clearance channel through the electronic system.

Electronic customs replaces many traditional paper-based steps, helping streamline the process, reduce travel, and save time printing documents.

The software options identified here are ECUS and FPT. We advise customers on the option that best fits their requirements.

IV. Customs declaration fees

The fee categories and amounts listed for this service include:

• Customs fees for import-export goods and vehicles entering or leaving the country: VND 20,000 per declaration.
• Customs inspection and supervision: VND 200,000 per application.
• Issuance of an ATA Carnet: VND 1,000,000 per carnet.
• Reissuance of an ATA Carnet: VND 500,000 per carnet.
• Goods in transit: VND 200,000 per declaration.
• Road vehicles in transit: VND 200,000 per vehicle.
• Waterway vessels in transit: VND 500,000 per vessel.

When you use our full-service clearance offering, we assess the applicable charges and prepare a suitable, cost-effective quote.

V. Our customs clearance process

Customs procedures require careful attention. Without a clear process, errors can easily occur. Our workflow is designed to help businesses manage those requirements efficiently.

1. How we handle your declaration

Step 1: Review the documents you provide, including the contract, commercial invoice, packing list, bill of lading, arrival notice, and certificate of origin. Check the information against the shipment for consistency and accuracy.

Step 2: Prepare a draft declaration for your review, then file and transmit the electronic declaration through VNACCS.

Step 3: Prepare the complete documentation package and send it to you for signature.

Step 4: Assist with registration for any required specialized inspections with the relevant agencies.

Step 5: Complete the customs declaration procedures at the seaport or airport.

Step 6: Advise you of the delivery schedule.

Step 7: Compile the final documents and issue the invoice for the clearance service.

2. How to arrange the service

To use our full-service clearance offering:

• Contact our customs services sales team for a clear explanation of the service scope and arrangements. 
• Review our advice and quotation, then sign the service agreement.
• Send the shipment documents to our legal and documentation team so that we can prepare and file the declaration.
• Once the required declarations are in place, we handle the shipment at the seaport or airport.
• We deliver the goods and collect payment for the service.

VI. Why choose Nguyen Logistics?

The following capabilities support our customs clearance service.

1. Customs expertise and operating capacity

• More than 100 experienced personnel handle declarations, clearance procedures, and unexpected issues that can arise during the process.
• Our network of offices and agents serves provinces and cities with airports and seaports, helping us respond to time-sensitive clearance requirements. 
• Our team has experience handling declarations across a wide range of industries and service requirements.
• Flexible processing capacity, including workloads of 200 declarations per day.
• Average declaration and forwarding capacity is listed as 8,000–1,000 declarations per month.
• An integrated operating network supported by trucks, container vehicles, cranes, and forklifts for cargo transport and transfer.
• Working relationships with major businesses in Japan, South Korea, China, the United States, the United Kingdom, France, and Singapore that trade with Vietnam.

2. Professional service, efficient handling, and reasonable costs

• Professional, prompt handling of customs procedures.
• Proactive updates on declaration results and shipment progress.
• Cost savings compared with arranging and filing customs declarations entirely in-house.
• Electronic invoices available on request.
• A commitment to taking full responsibility for errors we make during the declaration process and compensating 100% of the cargo value if goods are lost.
• Our full-service clearance costs are generally around 10% lower than comparable market services, while maintaining service quality.

VII. Commodity experience

Our team handles declarations across many industries. Areas where we have received five-star customer feedback include:

• Food and fresh seafood.
• Specialized equipment, including medical machinery and equipment, defense equipment, aviation equipment, and printing equipment.
• Livestock, poultry, and aquaculture feed.
• Fertilizers, crop protection products, and pesticides.
• Healthcare products, pharmaceuticals, and dietary supplements.
• Children's toys and mother-and-baby products.
• Elevators, escalators, construction materials, and furniture.

Contact our hotline to discuss your commodity and the declaration requirements for your import or export shipment. We will help you choose a professional, cost-effective clearance arrangement that reduces avoidable risks.

VIII. Documents needed for customs declarations

Electronic declarations allow documentation to be submitted online. Apart from specific originals such as certificates of origin and licenses, the process described here does not require the notarized copies previously used. The supporting documents for customs review include:

• Bill of lading (B/L).
• Import or export declaration.
• Commercial invoice.
• Packing list. 
• Sales contract, purchase order, or sale agreement.
• Import or export license, where the commodity requires one.
• Certificate of origin (C/O), such as Form E, Form D, or Form AJ.
• Other documents requested by customs, such as catalogs, photographs of the goods and packaging, C/A, C/Q, CFS, and test reports.

IX. Additional support services

If your goods require licenses or approvals that are not yet available, we can assist with the applications before completing customs procedures. This takes longer than declaration filing alone because it also depends on inspection and licensing by the relevant agencies. Support includes:

• Import licenses for medical machinery and equipment, specialized machinery, and chemicals.
• Import licenses for used machinery and equipment.
• Online certificate of origin applications.
• Cosmetic product declaration documentation.
• Dietary supplement declaration documentation.
• Food product declarations for meat, fish, vegetables, and seafood.
• Import licenses for breeding stock and livestock.

We also provide road, air, and ocean freight. Coordinating these services gives your clearance process a stronger operational foundation.

Frequently asked questions

Contact our hotline for advice on your commodity, product codes, and available documentation. We will explain the requirements and prepare a clearance quote suited to your shipment.